Residents
Helpful information for current residents, including maintenance support, communication guidance, and everyday community expectations.
Maintenance Requests
If you need service in your apartment, please submit your request through the designated maintenance process. If you do not currently have access to a resident portal, use the Contact page and clearly note that your message is a maintenance request.
- Emergency issues: Call management immediately for urgent health or property-threatening concerns.
- Non-emergency issues: Submit a detailed request and include photos when possible.
- Access instructions: Let management know if there are preferred entry notes, pets in the unit, or scheduling limits.
Rent Payments
If your lease includes online rent payment access, continue using your designated payment method or portal. If you need help confirming where or how to pay rent, please contact management directly before your due date.
Resident Communication
General Questions
For questions about your lease, move-in items, notices, or general communication, use the Contact page and include your unit number if applicable.
Best Information to Include
When reaching out, include your full name, unit number, best callback number, and a clear description of the issue so your request can be routed correctly.
Community Standards
Highpoint Estate is working to maintain a more dependable, respectful, and professionally managed living environment. Residents are encouraged to follow lease terms, communicate concerns clearly, and help support a community standard that benefits everyone on the property.